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When Will My Item Ship?

Artisan collection items are made to order and take about 3-5 business days to make and ship.
Essential collection items ship within 1 business day of ordering.
You can see the most accurate turn around time on each product page under "Shipping"

Where Do You Ship To?
We ship to the United States.
If you are outside of the U.S. you can use a mail forwarding service such as ShipItTo to have you item forwarded to your country.

Do You Take Custom Orders?
We are unable to accommodate individual custom orders but we may accommodate custom projects with large quantities such as company branded products.
Please use the contact form at the end of this page for further information.

What Size Watch Band Should I Order?
See our sizing guide for more information.

What's The Difference Between the Artisan and Essential Collections?  
Check out our Youtube Video on differences between the two collections here.

Where Is My Package?
Once we shipped your order, you will receive an email with tracking information.
Some carriers can be slower to update tracking information depending on service used.
While we will do our best to help, once orders have left our workshop, Arrow & Board cannot be held accountable for lost, stolen, or mis-delivered packages.

If you’re having and issue tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.

Where else can I purchase your products?
We are an online only company but some of our items are available at our stockists.

What is your exchange/return policy?
Our exchange and return policies can be found here:

How Do I Care For My A&B Goods?
Please see our Wear & Care page for more information.

If there any other questions you may have, feel free to use the contact form below

Thanks for contacting us. We'll get back to you as soon as possible.

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