FAQ

When Will My Item Ship?

Most artisan items that we offer are made to order and usually take about 4-5 business days to make and ship.
If you want to know our current turn around time, you can check here:
Turn Around Time

Do You Take Custom Orders?
We are unable to accommodate individual custom orders but we may accommodate custom projects with large quantities such as company branded products.
Please use the contact form at the end of this page for further information.


Where Do You Ship To?
We ship to almost every country in the world.
There may be additional customs fees depending on your country, please contact your postal carrier to get more information.

What Size Watch Band Should I Order?
See our sizing guide for more information.

Where Is My Package?
Once we shipped your order, you will receive an email with tracking information.

Some carriers can be slower to update tracking information depending on service used.
While we will do our best to help, once orders have left our workshop, Arrow & Board cannot be held accountable for lost, stolen, or mis-delivered packages.

If you’re having and issue tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.

Where else can I purchase your products?
We are an online only company but some of our items are available at our stockists.

What is your exchange/return policy?
Our exchange and return policies can be found here:
Exchanges/Returns

How Do I Care For My A&B Goods?
Please see our Wear & Care page for more information.


How can we stock Arrow & Board products?
https://arrowandboard.com/pages/stockists

Do you guys make other leather items such as bags?
No, my Aunt Suzette and Uncle Dave make some of the coolest leather bags in the world. 
Check them out:
Saddlebackleather.com
Love41.com

If there any other questions you may have, feel free to use the contact form below